FAQ

Do you deliver outside of EU?

• Eligible Destinations: All EU member states.
• Excluded Destinations: All countries outside the EU, including the UK, USA, and Switzerland.
• Order Status: Orders placed with a shipping address outside the EU will be automatically canceled and refunded.

Question: How long does shipping of apparel (clothing) take?

The processing of the order (the design and apparel) takes 2–5 business days. More than 90% of the apparel orders are shipped within five (5) business days after processing the order. The shipping method after this will affect the estimated delivery time.

When you place your order, you will see the following.

Here are a few reasons your order might arrive later than expected:

• Problems with the print or embroidery files.
• Items being temporarily out of stock.
• Shipping delays due to issues like failed delivery attempts, service interruptions, or severe weather conditions.

Question: I have a discount code but it is not working?

The discount codes are connected to campaigns that run in specific time periods. If you still believe that your discount code should be active, and believe there is an error, please reach out to us via the contact form. We will be happy to check for you.

How can I contact customer support?